Luke Ong
Product Management Leader
Data-Driven Strategist | Government-Enterprise Navigator
About Me
Product strategist transforming complex organizational challenges into scalable solutions for government and enterprise environments.
A track record of identifying market opportunities, navigating complex stakeholder ecosystems, and delivering measurable outcomes. My career has been an intentional transition across analytical, operational, and strategic roles to build comprehensive product leadership skills, recently specializing in AI/ML through self-directed technical upskilling.
Key Achievements
Cross-Functional Impact
Delivered solutions that eliminated 50+ annual man-days at Janio, optimized 100,000+ daily orders at Lazada, and enabled targeted marketing for 500+ businesses at STB.
Product Innovation & Ownership
Proactively piloted a full-stack AI chatbot that acquired over 5,000 MAUs and handled more than 10,000 conversations, shaping STB's future AI/ML roadmap.
Growth & Reorganization
Reduced website bounce rate by 81% at STB by leading a redesign that successfully helped users find info faster.
Experience
Product Manager - AI/ML Solutions
Singapore Tourism Board
Pioneered AI strategy from market opportunity identification. Built industry coalition consensus around emerging AI/ML opportunities through industry conference insights and partner ecosystem analysis.
User Experience and Analytics Product Manager
Singapore Tourism Board
Product Manager for Tourism Information Services Hub (TIH). Drove strategic resource reallocation by advocating for sunsetting underperforming features. Enabled targeted marketing for 500+ businesses.
Phoner Product Manager
Tempest
Product Manager for Phoner, navigating a complex compliance landscape to build an innovative AI-powered abuse prevention system balancing user privacy and business objectives.
AI Product Manager
DC Frontiers
Established ScoutAsia's AI priority of providing bite-sized news summaries based on transformer architecture before LLMs became mainstream.
Senior Data Analyst & Product Associate
Janio Asia & Lazada
Spearheaded optimization eliminating 50 ops days/year at Janio. At Lazada, reduced first-mile lead time by 15%, impacting 100,000+ daily orders.